Terms of business

1. Who you are dealing with

The service provider is Tuedos, obrt za usluge, vl. Mislav Vlahov, registered office Trnjanska cesta 71, 10000 Zagreb, Hrvatska, OIB —, email info@tuedos.com, phone — (the “Provider”, “we”).

Elementame, Plutamo and Crembers are trading names of the Provider. They are not separate companies. Whichever brand you booked through, your contract is with the Provider and your invoice is issued by the Provider.

2. Scope

These terms apply to guided tours and regattas, the rental of floating platforms, and skipper booking. Where a brand publishes its own tour or rental description, that description forms part of the contract; these terms govern everything it does not cover.

3. Booking and conclusion of contract

You send an enquiry by email, phone or through a booking form. The contract is concluded when we confirm the booking in writing, stating the service, date, place, number of participants and total price.

An enquiry alone does not reserve anything. Requests are confirmed in the order they arrive and subject to availability.

4. Prices and taxes

Prices are stated in euros and cover only what the confirmation lists. Travel to the meeting point, personal insurance and anything described as optional are not included unless stated otherwise.

The Provider is not registered for VAT; no VAT is charged and none may be deducted.

Tourist tax, marina fees and fuel, where they apply, are stated separately in the confirmation.

5. Payment

Payment is made by bank transfer to IBAN — at —, or in cash on site where we offer that. Payment details never change without written notice from us; if a payment request names another company or another account, do not pay it and contact us at info@tuedos.com.

Unless the confirmation says otherwise, the full amount is due before the service begins.

6. Cancellation and changes

• Cancellation more than 14 days before the service: full refund.
• Cancellation 14 to 3 days before: 50% of the price is retained.
• Cancellation less than 3 days before, or no-show: the full price is retained.
• If we cancel for any reason other than your conduct, you receive a full refund or an alternative date, at your choice.

Refunds are paid to the account the payment came from, within 14 days of the cancellation being agreed.

7. Weather and safety

Our activities take place at sea and in the open. We may postpone, shorten or cancel a booking when wind, waves, visibility or any other condition makes it unsafe. That decision rests with us and, at sea, with the skipper in command.

Where a booking is cancelled for safety, clause 6 applies as if we had cancelled.

8. Your obligations

• Give accurate information about the participants, including anything that affects their safety.
• Follow the instructions of the guide or skipper at all times.
• Do not take part while under the influence of alcohol or drugs.
• Supervise children in your care; minors participate only with an accompanying adult.
• Treat equipment with care and report damage immediately.

9. Liability

We are liable for damage caused by our own intent or negligence, within the limits of Croatian law. We are not liable for loss or damage caused by a participant disregarding safety instructions, by pre-existing medical conditions not disclosed to us, or by circumstances beyond our control.

Participants are advised to hold their own travel and accident insurance. Personal belongings are the responsibility of their owner.

10. Complaints

Tell the guide or skipper on the spot if something is wrong — most things can be put right immediately.

A written complaint can be sent at any time to info@tuedos.com or by post to Trnjanska cesta 71, 10000 Zagreb, Hrvatska. We confirm receipt and reply in writing within 15 days, as required by the Croatian Consumer Protection Act.

11. Governing law and disputes

Croatian law applies. We will try to settle any dispute by agreement. Failing that, the court with jurisdiction over the Provider's registered office has jurisdiction, without prejudice to a consumer's right to bring proceedings in their country of residence.

Consumers may also turn to a body for the alternative resolution of consumer disputes in Croatia. The European Commission's ODR platform ceased operating on 20 July 2025 and is no longer available.

12. Changes to these terms

We may change these terms. The version in force at the moment your booking is confirmed applies to that booking. The date of the last change is shown above.